Terms of Service
1. Wall Street Mailboxes (AKA “WSM”) Mailbox Service Agreement (“Agreement”) is made and entered into by the customer identified above (“Customer”) for the use of and services related to a mailbox, including key(s) and/or access code(s) to Center premises and the mailbox (collectively, “Mailbox”) at WSM identified above (“Center”) under the terms set forth herein. In the event Center provides lockers/locker services to Customer, the term Mailbox as defined above shall also include lockers, the locker Package Management Tool (defined below), and key(s) and/or access code(s) to lockers.
Unlawful, Illegitimate, or Fraudulent Use
2. Customer agrees that Customer will not use Center premises, Mailbox, or any Center services for any unlawful, illegitimate, or fraudulent purpose, or for any purpose prohibited by U.S. postal regulations. Customer further agrees that any use of Mailbox shall be in conformity with this Agreement and all applicable federal, state, and local laws. Each individual or entity must complete a separate United States Postal Service ® Form 1583 (“Form 1583”) to be authorized to receive mail or packages at Mailbox.
Disclosure of Information
3. Copies of this Agreement and Form 1583, including Customer’s name, address, e-mail address, and telephone number, may be stored by Center, WSM or its successor, and Center’s service providers, which may be affiliates of WSM (“Vendor”). This Agreement and Form 1583 shall remain confidential, except that WSM and any successor may use your personal information in accordance with WSM’s privacy notice, available at www.wallstreetmailboxes.com/privacy-policy. Such use may include direct marketing to Customer by WSM and communication between WSM and Customer related to Customer’s use of Mailbox. This Agreement, Form 1583, and your personal information may be disclosed to Vendor, and upon written request of any law enforcement or other governmental agency, and when otherwise legally mandated. Upon request, Customer agrees to complete all necessary documents, including Form 1583 and any required acknowledgment form relating to service of process. Customer further agrees to sign a revised version of this Agreement and Form 1583 whenever any information required on this Agreement or Form 1583 changes.
Authorized Persons
4. Possession of Mailbox key or access code shall be considered valid evidence that the possessor is duly authorized to remove any contents from Mailbox. Customer will be charged $2.00 fee for not having their mailbox key. When coming to the counter to pickup mail and or packages. This fee maybe charged at the time or to the customer’s account by adjusting time off the customer’s renewal date. In the event of death or incapacity of Customer, Center will require the appropriate documents from the Probate Court, the executor of the estate, the trustee, or other similar person or entity before releasing mail or packages to a requesting party.
Access Fee
5. Customer agrees to pay: 20.00 (which includes a Mailbox key fee, access code fee, and other fees associated with opening Mailbox); 10.00 (which includes an exterior door key fee, access code changed upon request for $10.00 fee, and other fees associated with 24-hour access.
Any applicable monthly service fees and any applicable sales, use, or other taxes. Mailbox service fees are all due and payable in advance, and Customer agrees that Center may withhold mail and packages from Customer pending payment. There will be no pro-rations or refunds for cancellation of any service. Customer agrees to pay a late fee of $ 10.00 if any payment is not received within five (5) days of when due. In the event Mailbox lock or access code is changed upon the request or fault of Customer, Customer agrees to pay a fee of $ 10.00. Mailbox service fees and other related fees stated herein are subject to change.
Locker Services
6. If Center provides lockers/locker services, Customer understands and agrees that Center uses a locker package management tool (“Package Management Tool”) provided by Vendor. After accepting a package for Customer under this Agreement, Center or Vendor may notify Customer of the receipt of the package via telephone, e-mail, or text message. The e-mail includes a link to Package Management Tool site where Customer may elect to
a. retrieve the package from a Center employee during business hours (“In- Person Retrieval”)
b. retrieve the package from a locker that is accessible to Customer twenty-four (24) hours per day, seven (7) days per week, subject to the terms and conditions set forth herein, including payment of additional fees (“Locker Retrieval”).
c. Locker Retrieval is available only for packages that are not larger than 15” W x 23” D x 18” H. Customer must retrieve packages from the locker within days.
d. Packages not picked up within that time frame will be removed from the locker and must be picked up in person within business hours.
Required Identification
7. For In-Person Retrieval, Customer may be required to present a valid government-issued photo identification each time Customer picks up packages from Center. For Locker Retrieval, after Customer pays for the fees associated with Locker Retrieval, Customer will receive an access code(s) for Customer to input into Package Management Tool device(s) located in-Center and retrieve the package from a locker.
8. CUSTOMER UNDERSTANDS AND AGREES THAT ITS USE OF PACKAGE MANAGEMENT TOOL, INCLUDING WITHOUT LIMITATION USE AND COLLECTION OF PAYMENTS AND PERSONAL INFORMATION BY VENDOR, IS SUBJECT TO VENDOR’S TERMS AND CONDITIONS AVAILABLE AT www.wallstreetmail boxes.com/terms -of-service. NEITHER WSM NOR CENTER MAKES ANY REPRESENTATIONS OR WARRANTIES IN CONNECTION WITH VENDOR OR PACKAGE MANAGEMENT TOOL OR THE USE THEREOF BY CUSTOMER OR ANY OTHERS.
“Unreasonable” Volume of Mail
9. In the event that Customer receives an unreasonable volume of mail or packages at Mailbox according to Center’s reasonable judgment, Center may require Customer to upgrade to a larger size Mailbox and pay any additional charge. Center reserves the right to increase Mailbox service fees in the event that Customer adds additional individuals or entities to the names of those individuals or entities authorized to receive mail and packages at Mailbox pursuant to Form 1583.